Mumu Weddings FAQ
Get answers to all your wedding questions!
Orders & Returns
Can I contact customer service?
YES, most definitely! Our Mumu Customer Service Team is here for you and available to answer any questions you have. Please understand that we may have a little longer response time than normal and allow our staff during normal business hours of 10am to 5pm pst 24-48 hours to get back to you. Please visit our contact page here.
Will my return be delayed?
Please allow up to 1 week during normal business hours for processing once our team receives your return. You will be notified once your return is complete. If you have any questions and would like to speak to customer service, please visit our contact page here.. We will be happy to help!
Will there be delays with my shipment?
Our warehouse is open but please allow up to 72 hours during normal business hours to receive your shipping confirmation during this time.
Looking for our bridesmaids dresses collection?
Your a click away from the world of Mumu Weddings. To view our bridesmaids collection and much more click on shop weddings in the upper left hand corner of this page. If on a mobile device click on shop weddings in the mobile nav.
What is the best way for my bridemaids to order their dresses?
To ensure the best selection from our Mumu Weddings collection we recommend that your bridal party order from Showmeyourmumu.com. Our Mumu Weddings collection can be viewed here
Do you offer a discount on large/Bulk orders? Or a bridesmaid discount?
Currently we do not offer a discount on large bulk orders, we do strive to keep our dresses well priced and obtainable to brides of all budgets. New customers can sign up for our loyalty program, Club Mumu, and receive $10 that can be used towards their purchase!
Can I have dresses custom made?
Currently we do not offer bespoke custom dresses. Our design team has worked with real brides and has passionately infused real feedback to create a collection that we hope offers something for every wedding party.
How often do you replenish your stock?
We replenish our most popular bridesmaids dresses four times a year along with our Fall, Winter, Spring and Summer collections.
What new Collections will be offered and how can we see the styles and or colors?
New collections are launched four times a year during Fall, Winter, Spring and Summer. The best method to view all styles and colors in each collection is by viewing each collection on our website here.
How quickly will my dress arrive? Can I get it overnight?
Our regular shipping schedule also applies to our wedding collection. Standard shipping is estimated to take 1-3 business days but we suggest ordering at least 8-10 weeks in advance to allow time for alterations. If the item is in stock we can get your dress to you in two business days. Place your order online by 1pm PST Monday through Friday and select FedEx 2 day air to receive your order within two business days.
How much will it cost to ship my dress?
Our regular shipping charges apply to our bridesmaid collection. Customers who create an account and join our Club Mumu Loyalty Program are eligible for free domestic shipping. Users that check out as a guest and do not create an account are subject to a $6.99 shipping fee. Expedited shipments that use Fedex 2nd day service cost $19.99 and international orders shipped via FedEx cost $29.99. International orders are shipped duties and taxes unpaid. Customs and import duties, fees, and taxes are the customer's responsibility.
Do you ship dresses to international countries?
Yes we do! We offer international shipping for a flat rate of $29.99. All international orders will arrive on your doorstep 7-14 business days after receipt of your order. Please note that all international orders are final sale and International orders are shipped duties and taxes unpaid.
How will my dress be shipped? Is there a signature required upon receipt?
Depending on the shipping service chosen your shipment will be shipped via standard USPS, USPS Priority 2nd day, or Fedex international. If your order is over $500 a signature will be required upon delivery.
What is the return policy?
Please click here to review our return policy.
Sizing, Fit & Color
Do you provide specific measurements for each style?
No, we do not offer detailed measurements for each dress.
Do you provide alteration services?
We do not provide alterations, all our dresses can be professionally tailored to fit.
How long are the dresses?
Dresses in the Mumu Weddings collection are “bridesmaid length” this means they are longer than our standard dress length so they can be tailored to any height.
Will any of your dresses fit a pregnant bride or bridesmaid?
Yes, to view our maternity friendly bridesmaid dresses please click here.
What kind of intimate apparel is recommended to wear with my dress?
To view our bra friendly styles click here.
Do you have fabric swatches available?
Yes we do, fabric swatches can be ordered online here.
How do I care for my dress?
For optimal care and longevity of your dress we recommend dry cleaning your dress.
