FAQ
Frequently Asked Questions
Covid-19 Updates
The Safety and health of our communities, loyal customers and dedicated Mumu employees is always most important to us. We understand this is a trying time for all and Mumu is here for you! Please see a list of commonly asked questions below and how this may be impacting our business operation and customers.
Can I contact customer service?
YES, most definitely! Our Mumu Customer Service Team is here for you and available to answer any questions you have. Please understand that we may have a little longer response time than normal and allow our staff during normal business hours of 10am to 5pm pst 24-48 hours to get back to you. Please visit our contact page here.
Will there be delays with my shipment?
Our warehouse is open but please allow up to 3-7 business days to receive your shipping confirmation during this time. Due to COVID-19, delays in the processing time of your order may be expected due to safety measures we have set in place to keep our staff safe and healthy.
Will my return be delayed?
Please allow up to 1 week during normal business hours for processing once our team receives your return. You will be notified once your return is complete. If you have any questions and would like to speak to customer service, please visit our contact page here.. We will be happy to help!
I ordered a pre-order style, will my order still ship?
Yes, your order will still ship! However, due to the current Shelter in Place Order in California, some pre-order styles will be delayed. Mumu will be working with you and in contact regarding your order. If you have questions about your pre-order, don't hesitate to contact us here.
A bridesmaids dress I want is sold out, when will I be able to purchase it?
Due to the current Shelter in Place Order, several of our bridesmaid dresses might fall out of stock temporarily. We will be doing our best to get these stocked for you as soon as it is safe to get back to work. If the dress states that it will be coming back, please enter your email to be notified as soon as it opens up for pre-order. At that time, you will be able to purchase your pre-order with a ship date of when you will be receiving.
Additional FAQ's
Can I return or exchange my order?
We’re sorry your Mumu didn’t work out! Don’t stress, we accept returns within 30 days from when your order was delivered.
Note: final sale items are marked “Final Sale” on each product page! Final Sale items cannot be returned or exchanged.
Learn more about our Refunds Policy here.
Note: final sale items are marked “Final Sale” on each product page! Final Sale items cannot be returned or exchanged.
Learn more about our Refunds Policy here.
I need to change something on my order. What should I do?
If you need to change or cancel your order, please contact out customer service team immediately. We generally process orders within 48 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I’m unsure about a size or have a fit question. How do I find this info?
Please see our Size Charts found on each product detail page for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please contact our customer service team
The style I want is out of stock. What should I do?
New Mu can sell out quickly but there is a chance that we could get more in the future. To sign up to be notified if an item is restocked:
- 1. Click “Can’t Find Your Size?” on the product page (please note that if this link does not appear on the page, we probably do not have plans to restock this item at this time – however, check back as our plans may have changed!).
- 2. Select the size you would like
- 3. Enter your email address
- 4. Click "email me when available" button.
- 5. Voila! We’ll send you an email if we get more in!
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
I have an online store credit. How do I use it?
If you had a store credit and do not believe it is reflected in your account please contact our customer service team.
Our website now offers online store credits in the form of electronic gift cards. To use an electronic gift card look up the unique gift card code that was sent via email. At the time of checkout enter the gift card code to apply the gift card amount to your order.
Our website now offers online store credits in the form of electronic gift cards. To use an electronic gift card look up the unique gift card code that was sent via email. At the time of checkout enter the gift card code to apply the gift card amount to your order.
I received a Show Me Your Mumu gift card. How do I use it?
To use an electronic gift card look up the unique gift card code that was sent via email. At the time of checkout enter the gift card code to apply the gift card amount to your order.
How do I leave a product review?
Once you place an order, you'll receive an email from us about two weeks later asking for your review! Simply fill out the form in the email, and your review will be submitted. As a thank you, you'll earn $2 Mu Dollars for every review! Once you submit the form, there could be a slight delay until the review is published to the site. Feel free to contact us with any questions!
Do you have any store locations?
Here is a list of retailers that currently carry ShowMeYourMumu!
Who can I contact for a social or press Inquiry?
Please contact sophie@showmeyourmumu.com.