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FAQ

Frequently Asked Questions

I Need to Change Something On My Order. What Should I Do?
If you need to change or cancel your order, please customer service team immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I’m Unsure About a Size Or Have A Fit Question. How Do I Find this Info?
Please see our Size Charts found on each product detail page for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please contact our customer service team
The Style I Want is Out of Stock? What Should I do?
New Mu can sell out quickly but there is a chance that we could get more in the future. To sign up to be notified if an item is restocked:

  • 1. Click “Can’t Find Your Size?” on the product page (please note that if this link does not appear on the page, we probably do not have plans to restock this item at this time – however, check back as our plans may have changed!).
  • 2. Select the size you would like
  • 3. Enter your email address
  • 4. Click "email me when available" button.
  • 5. Voila! We’ll send you an email if we get more in!
Why Was My Order Canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
I Have An Online Store Credit. How Do I Use It?
If you had a store credit and do not believe it is reflected in your account please contact our customer service team.
Our website now offers online store credits in the form of electronic gift cards. To use an electronic gift card look up the unique gift card code that was sent via email. At the time of checkout enter the gift card code to apply the gift card amount to your order.
I Received a ShowMeYourMumu Gift Card. How Do I Use it?
To use an electronic gift card look up the unique gift card code that was sent via email. At the time of checkout enter the gift card code to apply the gift card amount to your order.
Do You Have Any Store Locations?
Yes! If in the Los Angeles area please visit our Flagship store located here

Mumu Flagship Store
529 California Ave
Venice, CA 90291, USA
424-443-9449

In addition to our flagship store here is a list of retailers that currently carry ShowMeYourMumu!
Need More Assistance?
Call Us
Monday thru Friday: 10am - 5pm PST
323-391-1117
Email Us
Monday thru Friday: 10am - 5pm PST
Saturday: 10AM - 3PM PST
helpme@showmeyourmumu.com