Refund policy

To start a return or exchange click here!

Return Policy 

- We accept returns within 30 days of the delivery date for a Refund (minus an $8 return fee for 3 or less items, and $9 for returning more than 3 items.), Exchange or Gift Card. Exchanges are always free!

- Items marked Exchange or Store Credit Only are not eligible for refunds.

-  Items marked Final Sale are not eligible for a refund, exchange or store credit.

-  Domestic returns only.

- Orders purchased from our 20% Off Bridesmaids sale are not eligible for Refunds, but are eligible for Exchange or Store Credit unless marked Final Sale. 

Are Returns Free?

-  A return fee will be deducted from the refund amount. $8 return fee for 3 or less items, and $9 for returning more than 3 items.

-  Want FREE returns? Select Store Credit or Exchange and we'll waive the fee!

-  Club Mumu members in our VIP tier get free returns. 

When Will I Receive My Refund?

Returns take up to 10 business days to process once they arrive in our warehouse. Refunds can take 2-3 business days to reflect on your original form of payment (depending on your financial institution). 

Exchanges 

Once your return item has been dropped off at the Post Office, your exchange order will be processed and shipped via USPS. You'll be notified via email with your new tracking number.

Returning for a Gift Card

Once the return is processed, your Gift Card will be sent via email!

Terms & Conditions 

-  All tags must be attached and items must be in their original condition & packaging.

-  When returning shoes, shoe boxes must be returned undamaged.

-  Please try on swimwear over underwear for sanitary reasons.

-  If the protective liner on swimwear has been removed, we will not accept your return.

-  Damaged or defective merchandise must be notified to our team within 30 days. 

-  We do not refund outgoing shipping.

-  International orders are considered Final Sale.

Returns on Sales & Promotions

Promotional prices are offered on certain items for a limited period of time. Temporary promotions may include a percentage off (ex. +15% off), a dollar off discount (ex. $10 off), or a product markdown offer (ex. was $128 now $98). These discounts will be reflected at checkout or on specific product or collection pages and cannot be combined with other offers, Mu Dollars, or applied to previous purchases. Offers are not available on Gift Cards, shipping, handling, and taxes. Prices, promotions, styles, and availability may vary. Return policy may change during promotional periods, please review the promotional disclaimers on site during the time of promotion. We reserve the right to end or modify promotional prices at any time. 

Have any questions? Contact us!