How to Send Your Return Package
To begin the online return process click here and complete the following steps:
- 1. On returns portal page enter the email that was used when your order was placed to begin return.
- 2. A returns confirmation email will be sent with a link to continue the return process.
- 3. Click on the link within the confirmation email
- 4. On the next page the item(s) in you order will be listed. Select the item(s) you wish to return.
- 5. Select a return reason for the item(s) you wish to return.
- 6. Click complete return at the bottom of the page.
- 7. Print the provided prepaid shipping label. Note if prepaid label is used a flat rate of $6.00 will be deducted from the refund amount.
- 8. Mail your package using the USPS prepaid shipping label.
If not using our shipping label provided, please ship to the address below using the shipping method of your choice.
Mumu Online Returns
1834 East 22nd Street
Vernon, CA 90058
We are sorry your Mumu did not work out. Don’t stress we accept returns within (30) days of when your order was received. Please read the following return restrictions, we promise that we tried to make them as fair as possible! Thanks!
- 1. To qualify for a Refund, your return must be made within 30 Days of the delivery date. Return Attempts after this 30 day period will not be accepted
- 2. All sale items excluding bridesmaids dresses are final sale. Note! final sale items are marked "Final Sale" on each product page.
- 3. Jewelry, Mumu Finds & Accessories are Final Sale
- 4. Items must have all tags attached and in its original packaging
- 5. Items must not be worn, altered, washed and free of any make-up, stains, spray tan residue, pet hair or floor debris
- 6. Items returned in poor condition will be returned to the customer
- 7. We currently do not offer exchanges
If any items do not meet the above requirements, you will be contacted and the items will be returned to you. Please contact our customer service team if you have any questions about your return
Refund and Processing
Once your return package arrives in our warehouse you will receive an email. Please note returns take up to 7 business days to process upon reaching our distribution center. Refunds can take multiple business days to reflect on your original form of payment. This varies based on your financial institution. We do not refund outgoing shipping.
Please be kind to fellow Mumu lovers and try on over underwear for sanitary reasons. Do not remove protective liner. If the protective liner has been removed we will not accept your return.
Returning International Orders
All international orders are final sale and cannot be returned.