Orders are processed Monday - Friday, and usually ship within 2 business days of when the order was placed. Please keep in mind that it can take 2-7 business days to receive your order from the date it was shipped; not the date the order was placed. Express orders placed before 1pm PST Monday - Friday will ship the same day, otherwise they will ship the following business day if placed after 1pm PST, on weekends, or on US holidays.  You will receive a shipping notification email that will notify you that your order has shipped. Customers who create an account and join our Club Mumu Loyalty Program are eligible for free domestic shipping. Users that check out as a guest and do not create an account are subject to a $6.99 shipping fee. Both free and paid standard shipping options are shipped via USPS first class mail. We do not refund outgoing shipping.

A signature will be required for all orders of $500 or more, prior to any discounts or coupon codes that are applied. The signature requirement is in place to protect our customers and ensure that your package is delivered to the intended recipient.

Our packages ship from Los Angeles California. In the table and map below are the estimated transit times split up by Zones, Zone 1 represents the closest location in relation to our warehouse while Zone 3 is the farthest. Note that on rare occasions packages can arrive outside the estimated transit windows.

All international orders are shipped via Fedex Economy, orders shipped via this service are charged a flat rate of $29.99. Please keep in mind that it can take 2-7 business days to receive your order from the date it was shipped. All international orders are final sale.

International orders are shipped duties and taxes unpaid. Customs and import duties, fees, and taxes are the customer’s responsibility.

We accept Visa, MasterCard, Discover, American Express credit card payments we also accept PayPal and Afterpay. We do not accept personal checks, money orders or direct bank transfers.