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eCommerce Customer Service Representative

Core Responsibilities
  • Supports all contact channels by successfully handling inquiries via email, chat, phone and other channels as assigned
  • Assists customers with placing, tracking, and returning orders while maintaining a friendly, can do attitude
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Document customer interactions thoroughly and accurately in our CRM and order systems
  • Create a fun shopping experience by providing styling advice to customers
  • Self-starter, able multitask in a fast-paced environment
  • Partnering with leadership team to escalate any site or system related issues
  • Participates in team building activities
  • Constantly analyze and suggest improvements to overall Show Me Your Mumu customer service experience
Job Requirements
  • Experience working with Full Circle, Shopify, Shipstation and Zendesk
  • Strong computer skills to include MS Office, MS Excel, and web-based systems (shipping system, ERP (Full Circle) and Shopify
  • Strong Communication skills, written and verbal
  • 2 or more years of prior experience of working in a customer care /call center environment
  • High School Diploma/ Some college courses or two years related experience and/or training; or equivalent combination of education and experience
  • Prior experience with a company that specialized in fashion, Bridesmaids dresses is a huge plus
  • Ability to work independently and as part a team
  • Strong problem-solving abilities
  • Ability to diffuse situations and calm customers when necessary
Qualities
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
  • Highly motivated with a natural sense of urgency
  • Meets or exceeds productivity standards; Completes work in a timely manner. Strives for continuous improvement
  • Must possess capability to walk or stand for extended periods of time
  • Ability to be flexible with schedule in respect to needs of the business: this includes working overtime, holidays and weekends when absolutely necessary
Working Environment
  • Customer Care area – workstation desk space with monitors, phone and computer equipment
  • As needed – Warehouse/Operations environment
  • Answers phones and email and places calls or generates correspondence replying to general status inquiries and questions about customer orders and product information
  • Answers in-bound calls and makes outbound calls
  • Generates correspondence via e-mail or letter replying and responding to general status inquiries, questions about customer watch orders and product information
  • Processes return authorizations (RA's) from customers 

If interested, please send resume and cover letter to careers@showmeyourmumu.com

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