eCommerce Customer Service Representative

Core Responsibilities

Supports all contact channels by successfully handling inquiries via email, chat, phone and other channels as assigned
Assists customers with placing, tracking, and returning orders while maintaining a friendly, can do attitude
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Document customer interactions thoroughly and accurately in our CRM and order systems
Create a fun shopping experience by providing styling advice to customers
Self-starter, able multitask in a fast-paced environment
Partnering with leadership team to escalate any site or system related issues
Participates in team building activities
Constantly analyze and suggest improvements to overall Show Me Your Mumu customer service experience

Job Requirements

Experience working with Full Circle, Shopify, Shipstation and Zendesk
Strong computer skills to include MS Office, MS Excel, and web-based systems (shipping system, ERP (Full Circle) and Shopify
Strong Communication skills, written and verbal
2 or more years of prior experience of working in a customer care /call center environment
High School Diploma/ Some college courses or two years related experience and/or training; or equivalent combination of education and experience
Prior experience with a company that specialized in fashion, Bridesmaids dresses is a huge plus
Ability to work independently and as part a team
Strong problem-solving abilities
Ability to diffuse situations and calm customers when necessary

Qualities

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
Applies feedback to improve performance
Monitors own work to ensure quality
Highly motivated with a natural sense of urgency
Meets or exceeds productivity standards; Completes work in a timely manner. Strives for continuous improvement
Must possess capability to walk or stand for extended periods of time
Ability to be flexible with schedule in respect to needs of the business: this includes working overtime, holidays and weekends when absolutely necessary

Working Environment

Customer Care area – workstation desk space with monitors, phone and computer equipment
As needed – Warehouse/Operations environment
Answers phones and email and places calls or generates correspondence replying to general status inquiries and questions about customer orders and product information
Answers in-bound calls and makes outbound calls
Generates correspondence via e-mail or letter replying and responding to general status inquiries, questions about customer watch orders and product information
Processes return authorizations (RA's) from customers

If interested, please send resume and cover letter to careers@showmeyourmumu.com